Returns Policy

Change of Mind Returns

Sending items back is quick and easy! For change of mind or sizing you can lodge a return through our return portal here. The steps are simple:

1. Lodge your return through the portal
2. Print your packing slip and box up your return item(s)
3. Ship your return back to our PO BOX

Please ensure your packing slip is printed and included in your returning package. We are unable to process returns that are returned without the appropriate pack slip.

If you are local to our Brisbane Showroom you are welcome to return the item with a completed pack slip in person.

MAIL BACK TO:

PUSHYS Returns Department

PO Box 3221, Darra Qld 4076

PLEASE NOTE
Return items in original condition - include all product tags, labels & original packaging ready for resale.
Items must be sent back in a postage box or bag - Do not attach address labels directly to the product box.
If the item is not returned in original sale condition Pushys can refuse to accept the return or charge a restocking fee.
Please return items within 30 days of purchase.
Pushys will process all returns within 2 working days of receiving the returned goods. 

Pushys does not process exchanges. Our returns team will refund your order on arrival. If you would like a different size or replacement product please place a new order on the website.

Faulty Goods, Warranty Claims, Damaged or Incorrect Items

If you have received an incorrect or damaged item, or would like to raise a warranty claim, please reach out to our team at customer.service@pushys.com.au with details of your issue. Our team will assist with your return directly.